SmallBizGenius Analysis

3Commas is a platform offering automated crypto trading bots and portfolio management tools. Users generally praise its ease of use and powerful features, though some report issues with customer support and pricing changes.

Category Breakdown

Scores based on analysis of 96 recent reviews

Ease of Use & Interface

8.2/10

Many reviewers highlight the platform's user-friendly interface and how easy it is to set up and manage trading bots, even for beginners. They appreciate the intuitive design and straightforward navigation, making automated trading accessible. For example, one user mentioned that 'Everything was easy and intuitive to set even for absolute beginner like me :)'

25 reviews mention this

Customer Support

4.5/10

A significant number of reviewers express dissatisfaction with 3Commas' customer support, citing slow response times, unhelpful answers, and a lack of human interaction. Some users report being directed to AI chatbots that fail to address their specific issues, while others mention long delays in resolving problems. One user stated, 'Support team is horrible. They noobs they dont know about their ow system, users need to explain to them.'

18 reviews mention this

Bot Functionality & Performance

7.8/10

Reviewers generally praise the functionality and performance of 3Commas' trading bots, particularly the DCA and GRID bots. They appreciate the level of customization and the ability to automate various trading strategies. However, some users report experiencing glitches or unexpected behavior with the bots, leading to losses. One user mentioned, 'Great trading bots. Very customizable. A lot of choices.'

22 reviews mention this

Pricing & Value

5.5/10

Several reviewers express concerns about 3Commas' pricing plans, describing them as confusing, dishonest, and expensive. Some users report being forced to upgrade to more expensive plans to retain access to features they previously had. One user stated, '3commas new dishonest pricing plans...they now force us to pay $200/month without having the option to stay at our current plan and features.'

12 reviews mention this

Exchange Integration

7.0/10

Users appreciate the ability to connect multiple crypto exchanges to 3Commas and manage their trading accounts in one place. This feature is seen as a significant convenience and time-saver. However, some reviewers report experiencing issues with API execution lag on certain exchanges, such as Kraken. One user mentioned 'i have been using 3 commas for a while, and it's simply outstanding. it makes trading so much easier by allowing me to connect all my exchanges in one place.'

8 reviews mention this

AI Assistant Limitations

3.0/10

A few users mention the AI Assistant and its limitations, particularly the token limit, which they find insufficient for new users trying to learn the platform. They also report that the AI assistant sometimes provides outdated advice. As one user stated, 'the AI Assistant is severely limited to 1 million tokens per month across all paid plans...it ran out before my first day ended, leaving me without guidance.'

3 reviews mention this

Pros & Cons

What Customers Love

Easy to use and intuitive interface Mentioned 25x
"Everything was easy and intuitive to set even for absolute beginner like me :)"
Offers a variety of customizable trading bots Mentioned 22x
"Great trading bots. Very customizable. A lot of choices."
Connects to multiple crypto exchanges Mentioned 8x
"it makes trading so much easier by allowing me to connect all my exchanges in one place."
Helps cut the emotional factor in trading Mentioned 4x
"This is what I call a real help to cut the emotional factor in trading."
Provides tools for backtesting trading strategies Mentioned 3x
"The backtesting is also very helpfull to setup the bot."

Common Complaints

Customer support is often slow and unhelpful Mentioned 18x
"Support team is horrible. They noobs they dont know about their ow system, users need to explain to them."
Pricing plans are confusing and can change unexpectedly Mentioned 12x
"3commas new dishonest pricing plans...they now force us to pay $200/month without having the option to stay at our current plan and features."
Bots can sometimes experience glitches or unexpected behavior Mentioned 4x
"I bought a membership in 3commas and started trying it out but the bots are not working properly."
AI Assistant has limited tokens and can provide outdated advice Mentioned 3x
"the AI Assistant is severely limited to 1 million tokens per month across all paid plans...it ran out before my first day ended, leaving me without guidance."
API execution lag on some exchanges Mentioned 2x
"Unfortunately, the API execution lag on Kraken, my chosen linked exchange, is so terrible as to make 3commas pretty much unusable."

Common Questions About 3commas

Answers derived from customer review patterns

Is 3Commas legit and trustworthy?

Many users report positive experiences with 3Commas, highlighting its ease of use and powerful features for automated crypto trading. They praise the platform's ability to connect to multiple exchanges and automate various trading strategies. However, some users express concerns about customer support responsiveness and unexpected pricing changes. While the majority of reviews suggest that 3Commas is a legitimate platform, potential users should carefully consider the reported issues before committing to a subscription.

Based on 45 reviews

Does 3Commas have good customer service?

Customer service appears to be a point of contention for 3Commas users. While some reviewers praise the support team's helpfulness, a significant number express dissatisfaction with slow response times, unhelpful answers, and a lack of human interaction. Some users report being directed to AI chatbots that fail to address their specific issues, while others mention long delays in resolving problems. Potential users should be aware of the potential for inconsistent customer support experiences.

Based on 18 reviews

Is 3Commas worth it for small business?

Whether 3Commas is worth it for a small business depends on the specific needs and goals of the business. If the business is actively involved in crypto trading and seeks to automate its strategies, 3Commas can be a valuable tool. The platform's features and automation capabilities can potentially improve trading efficiency and risk management. However, small businesses should carefully consider the potential drawbacks, such as inconsistent customer support and unexpected pricing changes, before committing to a subscription.

Based on 25 reviews

What trading bots does 3Commas offer?

3Commas offers a variety of trading bots, including DCA (Dollar-Cost Averaging) bots, GRID bots, and Signal bots. DCA bots automate the process of buying or selling assets at regular intervals, while GRID bots create a grid of buy and sell orders to profit from price fluctuations. Signal bots allow users to automate trades based on signals from TradingView or other sources. The platform provides a high degree of customization for each bot type, allowing users to tailor their strategies to specific market conditions.

Based on 22 reviews